Beginners Guide: How to Shop Safely and Smartly on AliExpress

Those valued under 150 euros are exempt from customs fees, but are subject to VAT. This FAQ aims to provide you with clear and concise answers to these questions, whether you are a new user or an experienced shopper on AliExpress. So instead of worrying about the legitimacy of AliExpress, focus your efforts on dodging dodgy sellers.

Third, if you’re unhappy with the formal discussions, you can escalate the issue to AliExpress. The company will then act as a mediator between you and the seller to reach a mutual resolution. In both cases, you are allowed three free returns per month. If your return requests exceed three in a month, you will need to bear the return shipping fees.

Check user’s pictures

• In the shopping portal application, you’ll get them in the same place and you’ll be able to use them when you have to pay the total amount of the purchase.
• If something looks wrong, I fix it before confirming.
• This evidently leads one to believe that millions of successful shopping experiences support its growth.
• Our goal is to help you navigate AliExpress efficiently and enhance your shopping experience.

My positive review helped the seller gain more customers. On the flip side, I’ve warned others about poor-quality items through detailed feedback. I always use AliExpress’s payment system instead of paying sellers directly. It’s safer because they hold my money until I confirm the order. To guess customs fees, check your country’s import rules.

What to Do If I Don’t Receive My Package?

Even when selecting a single product on AliExpress, several options are available in terms of price. This depends on a number of things, like its version and the location from which it is being shipped. For example, it shows the positive review percentage of a particular shop. If this is well into the 90s, say above 95%, you know you are reasonably safe and that the seller will probably send you the product.

I’ve noticed that refunds usually go back to the original payment method. Whether you used a credit card or PayPal, the money gets returned there. By reading reviews, you can get an idea of what to expect from a seller and whether or not they’re trustworthy. You can also learn about the quality of the products they sell, their shipping times, and customer service. AliExpress offers home delivery, but the delivery time can vary depending on the product’s shipping location. For products shipped from China, the time may be 10 to 60 days, while for products shipped from a warehouse in Europe, the time is usually 5 to 7 days.

Sign in and click on the “My Orders” option on the homepage. Doing so will take you to the orders page on AliExpress you have made so far. Lastly, click on the “Open Dispute” link to open the dispute for a specific product. As soon as you click the button, it will direct you to the “Shopping Cart” page. Here you can reconfirm all the options you selected in Step 10 and Step 12. And as soon as you type in the name, the system will also give you suggestions, which is a real-time-saver.

Thanks to the tracking number, they can track their package to the delivery address indicated or to the selected relay point. The delivery costs, specified during order confirmation, vary depending on the chosen delivery method. Once the order is shipped, a package tracking is set up. The carrier, whether Chronopost, Mondial Relay, or another, ensures the delivery of the package. In metropolitan France, the delivery duration is estimated in working days.

We’ll give you a brief explanation of the most frequent ones. Forget about the return, what you have to do is to open a dispute and request a full refund here. An easy way to earn coupons and discounts on AliExpress is by playing their fun games and completing the missions they propose. For more information about the new customs and tax policies we’ve prepared the article “New customs regulations in the EU and AliExpress“.

Returning items to overseas sellers is rarely practical due to cost. That’s why AliExpress’s Buyer Protection system is so important. It covers items that don’t arrive, show up damaged, or differ greatly from the listing. All items shipped internationally are subject to Canada’s customs laws. As of now, goods worth more than CAD $20 may incur GST/HST and potential duty charges. Express couriers like DHL often apply a brokerage fee, which can range from $10 to $30.

On the checkout page, enter or select a shipping address, determine the shipping method. Note the estimated time and cost before ordering on Aliexpress. Select a payment method, enter a promo code if necessary and finalize your purchase by clicking “Place order”. AliExpress is a reputable online shopping platform from China, recognized globally for its vast product range.

Shop Section is a seemingly endless list of great AliExpress finds. You can sort them by categories as well, but I think they are best viewed as a general list – you never know what you will find! We add new products almost every day, so it’s definitely worth bookmarking that page. Store couponsare a loyalty offer from individual stores. Usually, they are available year-round, and “big brand” stores offer special ones for 11.11 and other sales. They’re a good way to save a few dollars here and there, as long as you already decided to buy a certain product.

Generally, it is easy to prove the damage to products. As for product uselessness, your evidence should be strong and sufficient enough. If not, the platform can’t judge whether the item is completely useless. This may be the reason for the decision of a 50% refund. But in many remote areas, it can take over 60 days, sometimes even up to 75 days. In the worst cases, parcels may get lost in transit.

What to do if customs holds your package

Open a dispute in your account and request a refund. Between 3 and 20 days, depending on where it ships from. Yes, and many products even ship from U.S. warehouses. Some products can still be taxed on delivery, especially electronics or large‑volume orders. Since 2023, U.S. customs now charge import taxes on certain products from China, even if their value is under $800.

You will be taken to the “Shopping Cart” page after clicking the “view shopping cart” symbol. Ordering products from AliExpress is easy for everyone, even if you are not tech-savvy. The website is very easy to navigate and aliexpress has a good user experience.

If due to any valid reason your product has not reached you, then the Seller is liable to pay the refund to you. AliExpress makes sure that the right decision is made and refund is given to the buyer as per the entitlement. Enter AliExpress, the place where you can purchase even a single product and get it delivered to your home anywhere in the world.